Refunds Policy

Refund Policy

Standard Brand Em Products

For standard products purchased from our online store (non-custom items), we will gladly accept returns within 7 days of delivery if you are not satisfied.

All returned items must be:
• Unworn
• Unaltered
• In original condition
• In saleable condition

If the product has already been shipped, it will need to be returned to our facility before a refund is issued.

Refunds will be processed once the item has been received and inspected.

If a return shipment is not possible, a partial refund of up to 50% may be offered at our discretion.

Custom Made Products

All custom products including caps, apparel, stubby coolers and merchandise made specifically for your business are made to order.

Because these products are manufactured specifically for you, we do not offer refunds or cancellations once production has begun.

The production process works as follows:

1. A digital mockup is provided

2. Once approved and payment is made, the order is sent to production

3. A sample is produced and sent for approval (for applicable products)

4. Bulk production begins once the sample is approved

It is the customer’s responsibility to carefully review and approve all designs, colours, spelling, logo placement and sizing before confirming production.

If we do not receive feedback regarding sample approval within 7 days, we may proceed with production in order to avoid manufacturing delays and loss of production queue placement.

Refunds will only be considered if:

• The product arrives damaged in transit, or

• There is a manufacturing fault that cannot be repaired or replaced

If a manufacturing error occurs, Brand Em Outfitters will first attempt to repair or replace the item before any refund is considered.

Let customers speak for us

from 190 reviews

Cruz Vassall

07/05/2026

10/10 unreal quality like usual

I have bought alot of brand em hats and I cant say enough with how good of quality they are. Absolutely unreal hats and these jackets are no exception, perfect fit, amazing quality, and like usual the embroidery is top notch. 10/10

Komatsu Soft Shell Jacket